Frequently Asked Questions
Let’s grow together. Your success is our business.
BONOVA Global Inc. is a wholesale distribution company serving retailers, resellers, and service providers across North America. Since 2016, we’ve been committed to delivering high-quality general merchandise at competitive prices — helping our partners grow, scale, and succeed.
This is the heading
The best way to stay updated on our daily deals and offers is through our Telegram channel.
Yes, absolutely. However, you are responsible for arranging the shipment by providing us with shipping labels—SPD labels for standard orders or LTL labels for pallet shipments.
- Wire transfer
- ACH
Labeling services are not provided unless explicitly stated in the deal.
No. Orders cannot be canceled or returned once the invoice has been issued.
Yes. All products we sell are 100% genuine and authentic, sourced from reputable vendors and distributors.
No, we do not offer dropshipping. Only bulk orders can be placed.
While our products are sourced from authorized suppliers, based on our experience, Amazon typically does not accept invoices from wholesale companies for ungating purposes. We recommend using professional ungating services before placing orders for gated categories, brands, or products.
Yes. You must have a valid resale certificate from the state where your business is registered. This certificate must be submitted along with your wholesale application. Once your account is approved, you may begin placing orders.
After submitting your wholesale application and resale certificate and receiving approval, you can view available deals on our Telegram channel. Email us your selected products and desired quantities. We will confirm availability and send you a pre-invoice. Once payment is received, your order will be processed. During this time, we will request box and shipping labels. You will be notified once the order is shipped and provided with tracking information.
Yes. Most of our deals have specific MOQs that must be met.
Orders are typically processed and shipped within 1–2 weeks after payment is received. Delays in submitting shipping or box labels may extend processing time.
Responsibility for the shipment transfers to the courier once the package is picked up. In case of damage or loss, you must file a claim directly with the courier or through Amazon Seller Support if you used Amazon-purchased shipping labels. We strongly recommend insuring your packages to protect against such incidents.
Any Questions?
The best way to stay updated on our daily deals and offers is through our Telegram channel.
Yes, absolutely. However, you are responsible for arranging the shipment by providing us with shipping labels—SPD labels for standard orders or LTL labels for pallet shipments.
- Wire transfer
- ACH
Labeling services are not provided unless explicitly stated in the deal.
No. Orders cannot be canceled or returned once the invoice has been issued.
Yes. All products we sell are 100% genuine and authentic, sourced from reputable vendors and distributors.
No, we do not offer dropshipping. Only bulk orders can be placed.
While our products are sourced from authorized suppliers, based on our experience, Amazon typically does not accept invoices from wholesale companies for ungating purposes. We recommend using professional ungating services before placing orders for gated categories, brands, or products.
Yes. You must have a valid resale certificate from the state where your business is registered. This certificate must be submitted along with your wholesale application. Once your account is approved, you may begin placing orders.
After submitting your wholesale application and resale certificate and receiving approval, you can view available deals on our Telegram channel. Email us your selected products and desired quantities. We will confirm availability and send you a pre-invoice. Once payment is received, your order will be processed. During this time, we will request box and shipping labels. You will be notified once the order is shipped and provided with tracking information.
Yes. Most of our deals have specific MOQs that must be met.
Orders are typically processed and shipped within 1–2 weeks after payment is received. Delays in submitting shipping or box labels may extend processing time.
Responsibility for the shipment transfers to the courier once the package is picked up. In case of damage or loss, you must file a claim directly with the courier or through Amazon Seller Support if you used Amazon-purchased shipping labels. We strongly recommend insuring your packages to protect against such incidents.
